Product Support Specialist (LATAM – Brazil)

About DroneDeploy DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence. From construction and energy to agriculture, the world’s largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we’re bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom. At DroneDeploy, we thrive in amostlyremote-first culture rooted in innovation and impact. We’ve been recognized as a Best Place to Work in the SF Bay Area and named one of America’s Great Places to Work—but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth—both personal and professional—is part of the journey. Whether it’s flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you’re looking to be part of something ambitious, authentic, and transformative, you’ll find your place at DroneDeploy. Engagement Overview: DroneDeploy is seeking a Product Support Consultant based in Brazil to provide localized, real-time support to customers across Brazil and the broader LATAM region. This consultant will play a critical role in improving product adoption, reducing support friction caused by language and time-zone gaps, and supporting high-value enterprise customers operating in Portuguese- and Spanish-speaking markets. This is a contract-based, remote engagement focused primarily on reactive product support, with opportunities to contribute to onboarding assistance and customer education as needs evolve. The consultant will work closely with DroneDeploy’s global Support team and cross-functional partners. Engagement Terms: Location: Brazil Rate: $3,200/month (equivalent to $19,200 over 6 months) Term: ~6 months Engagement Type: Independent consultant or via agency (per agreed terms) Scope of Work: Provide front-line product support to LATAM customers using DroneDeploy’s drone flight, 360 imagery, and 3D data platform Resolve customer issues efficiently via email, chat, and phone using Zendesk, with an emphasis on responsiveness during Brazil business hours Apply GIS and geospatial expertise to troubleshoot data capture, processing, and analysis workflows Support customer onboarding and early adoption by clarifying workflows, resolving setup issues, and reinforcing best practices Identify recurring issues or friction points specific to LATAM users and share insights with Product, Engineering, and Support leadership Contribute to internal and external documentation to improve self-service and reduce repeat issues Support or lead ad-hoc virtual trainings or enablement sessions for Portuguese-speaking customers, as needed Qualifications: Fluency in Portuguese and English (written and spoken); Spanish is a strong plus University degree or equivalent experience in GIS, Geomatics, or a related field Strong troubleshooting and analytical problem-solving skills Ability to explain complex technical concepts clearly to non-technical users High degree of customer empathy and professionalism, including experience supporting enterprise users Strong time management skills and ability to work independently in a remote, contract-based role Availability to work Monday–Friday, either 7:00 AM–4:00 PM or 8:00 AM–5:00 PM BRT (UTC-3) Preferred Expertise: Experience supporting enterprise customers in agriculture, construction, energy, or infrastructure Hands-on experience with 360 cameras and reality capture workflows High-accuracy mapping experience (GCPs, RTK, PPK) Familiarity with GIS production systems, CAD environments, or photogrammetry tools Experience with APIs, SQL, SSO troubleshooting Prior experience using Zendesk, JIRA, Confluence, or Google Workspace Additional Information #LI-Remote DroneDeploy is an equal opportunity employer. All DroneDeploy employees are responsible for protecting the company and customer data by following information security policies and procedures. Please refer to our Recruitment Privacy Noticefor information about privacy during the recruiting process. Compensation